Privacy Policy

General

Universal Computing Ltd (hereinafter referred to as “Universal Computing” “us” “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit our website without disclosing any personal identifiable information about yourself (although please note that we may use cookies and collect other non-personal identifiable information about your browsing activity – see below for more information). If you do submit personal information by becoming an authorised user ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with Universal Computing.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
You should read this notice in conjunction with our terms & conditions of trade.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, telephone and fax numbers, email address, and credit/debit card information. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal identifying information

We may also collect non-personal identifying information about your visit to our website based on your browsing (click-stream) activities. For example, this information may include the pages you browse and products and services viewed or ordered. This helps us to better manage and develop our sites, to provide you with a more enjoyable customised service, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How will we use your information?

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other identifiable information to protect your data from unauthorised access).

We may also undertake market and product analyses based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and Email.
Please note that Universal Computing does not sell or pass your personal information to third parties.
Universal Computing may be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: Data Protection Manager, Universal Computing Limited, 24 Guildhall Street, Dunfermline, Fife, KY12 7NS
Please quote your name and address together with your username and password. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.)
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Universal Computing recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Universal Computing is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Universal Computing cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Policy on Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on our websites. We will use the session cookies to: keep track of you whilst you navigate the website; and to monitor user behaviour for statistical and marketing purposes. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy policy.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Privacy Support

Universal Computing reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.
If you have any enquiry about our data protection and privacy policy or practices, please write to: Data Protection Manager, Universal Computing Limited, 24 Guildhall Street, Dunfermline, Fife, KY12 7NS